Help & delivery
Good to know.
Clear answers before you choose.
When will my order arrive?
Clothes and most gifts are made when you order, usually with you in around 1–2 weeks. You'll get a dispatch email with tracking when it leaves.
A few colours are printed at our partner's EU or US studio and can take a little longer: tees in Khaki, Hemp, Light Green, Seafoam, Mustard, Sage, Midnight, Chalky Mint and Island Reef. Wooden ornaments take longer too: check the product page, and email us before ordering if you need one by a particular date.
For Christmas, order by Thursday 3 December, or by Thursday 26 November for tees in Khaki, Hemp, Light Green, Seafoam, Mustard, Sage, Midnight, Chalky Mint or Island Reef, which are printed in the EU or US. These dates don't apply to wooden ornaments.
The last order date for Christmas has passed. A digital gift card is emailed instantly.
What does delivery cost?
Free UK delivery on orders over £40. Below that, the cost depends on what's in your bag.
The exact cost always shows at checkout before you pay. We deliver to UK addresses only. Shipping policy.
How do I choose the right size?
Fit differs from garment to garment, so we don't give one rule for everything. Each product page has its own fit advice and, where we have them, the supplier's measurements in cm and inches. Some hoodies and sweatshirts run small, and those pages say so next to the size picker.
The surest check: measure something you already own and compare it with the table. Still not sure? Email us with the product name.
How do returns work?
Changed your mind? You have 14 days from the day it arrives to tell us, then another 14 days to send it back. You pay return postage, and we refund the price and standard delivery. Being printed to order doesn't remove that right.
Faulty, damaged or wrong? Tell us within 30 days for a full refund, and we pay the return postage.
Refunds go back to your card or account within 14 days. Contact us with your order number to start. Refund policy.
Can I send something as a gift?
Yes. Put their address as the delivery address at checkout. The gift finder can help you choose.
Not sure what they'd like? The digital gift card is emailed instantly, has no expiry and works on anything in the shop.
How do I pay?
Checkout is Shopify's own secure checkout, where you can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Shop Pay. We never see your card details.
Newsletter sign-ups get 10% off your first order until Thursday 3 December. The code comes in the email, for one use. Use the same email at checkout.
Who is behind WALLED IN?
WALLED IN makes independent designs about Saffron Walden. WALLED IN is a trading name of Loomwork-AI Ltd, registered in England & Wales (company no. 17288926). Registered office: 1 Wards Croft, Saffron Walden, CB11 4ET.